![]() They’re also a huge help when it comes to keeping everyone comfortable while you’re dining outdoors. No matter if the temperature is scorching hot or if a summer rain showers down, your outdoor umbrella protects you from the elements. Patio umbrellas are a wise addition to every outdoor space because they help you enjoy the space more. I doubt even my parents knew how worthwhile this thing would be when they first brought it home. It’s one of their oldest pieces of outdoor furniture, and because they attached string lights, it gets used during the day and at night. If you have a warranty claim or technical query with one of these brands, visit our FAQ page to submit it online.Of all the accessories my parents have decked out their backyard with - a propane grill, a fire pit, a surprisingly stylish deck box - their smartest purchase has got to be their patio umbrella. Note the following brands are owned by the 4 Seasons so warranties are managed by our head office support team as they are experts in dealing with technical and warranty matters: Broil King BBQs, Galaxy Spas, Jayline, Bosca and Fisher Fireplaces and 4 Seasons Outdoor Furniture. We can deal with them on your behalf if you prefer but in our experience, the process is easier and faster and the communication is better when you deal direct. Most manufacturers / suppliers of 4 Seasons products require you to deal directly with them rather than 4 Seasons. 4 Seasons can assist with manufacturer’s warranty claims. This is a guarantee provided by the supplier or manufacturer and is usually limited to structural integrity only. ![]() Many 4 Seasons products carry a manufacturer’s warranty. Any restocking fee that applies is paid.Ĭontact your 4 Seasons store or the online team for assistance.Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit. Return in unopened/original packaging.Please provide 4 Seasons with your proof of purchase.Returns due to damage in transit will be arranged via the support office's dedicated team.Īll other approved returns will be at the cost of the purchaser unless otherwise agreed by 4 Seasons and subject to the following conditions being fulfilled: Contact your 4 Seasons store (for store purchases) or online support (for online orders) within 24 hours of receiving the goods so we can help.Sign the carrier’s goods form as “Damaged” or “Faulty” and inform the carrier of the issue (so they’re aware there’s an issue).If you notice any issues relating to the above, you should: The item(s) are what you ordered and Nothing is missing, damaged or faulty. Ensure you have enough manpower to safely move larger goods into place if your delivery is via freight carrier. Please check your goods as soon as they arrive in order to ensure that: If 4 Seasons delivers your goodsĪll deliveries are to curbside or doorstep by a freight carrier or courier, unless you have arranged and paid for into position delivery through your store. Your local store team will provide you with instructions to get support via these channels. Note that due to their technical nature, a lot of our warranty, parts and troubleshooting support requests are completed by a dedicated after-sales team at our support office. Contact your 4 Seasons store or the online team for assistance. If your product is faultyĤ Seasons will fulfil its obligations under the Consumer Guarantees Act 1993. Therefore, 4 Seasons will honor its obligations under consumer law but does not allow refunds, exchanges or credit for change of mind situations. The Consumer Guarantees Act 1993 does not apply if you got what you asked for but simply changed your mind or if you misused or altered a product in any way that caused the problem, and in several other circumstances.
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